Terms and Conditions

09. SHIPPING

We ship worldwide.

We ship during normal working hours Monday to Friday: not on Saturdays, Sundays and South African public holidays.

We will supply all goods to our delivery company in good order. The onus rests upon them to ensure the goods arrive at your chosen delivery address in the same good order.

Elements Ceramics will strive to provide customers with the lowest international courier costs we can find.

Elements Air ships internationally with NO extra costs for customs duty and import tax. The only extra fee you will pay will be the courier cost.

South Africa Retail Shoppers:

Delivery costs are a flat rate fee. We courier door-to-door. Unless otherwise specified, your shipping cost shall be depicted upon checkout prior to payment and order processing. We can only ship to a street address and not to a PO Box number.

Should no-one be present at the delivery address to sign receipt of delivery (third attempt) your goods will be returned to the shipping agent’s office, and it is your responsibility to collect them. We cannot be held liable for an incorrect shipping address entered into our system.

Once an order is shipped and the “sale concluded” the order is in the hands of courier service. Unfortunately, we cannot be held responsible for delays in delivery times caused by delays on the side of the courier.

All orders are tracked and you will be supplied with a waybill number.

 Shipping  costs are non refundable.

International Retail Shoppers:

We ship via Expedited Mail service to-door. Delivery times are 5-10 working days. If there are any delays at customs delivery time can exceed this.

Delivery costs are calculated by weight. Unless otherwise specified, your shipping cost shall be depicted upon checkout prior to payment and order processing. We can only ship to a street address and not to a PO Box number. A telephone contact number needs to be supplied.

Should no-one be present at the delivery address to sign receipt of delivery (third attempt) your goods will be returned to the shipping agent’s office, and it is your responsibility to collect them. We cannot be held liable for an incorrect shipping address entered into our system.

Once an order is shipped and the “sale concluded” the order is in the hands of courier service. Unfortunately, we cannot be held responsible for delays in delivery times caused by delays on the side of the courier.

All orders are insured and tracked and you will be supplied with a waybill number.

Elements Ceramics is not responsible for any international customs fees, duties or taxes incurred.

Shipping  costs are non refundable.

Elements Ceramics products are  packaged with extra care in bubble wrap, beautifully  gift wrapped, then placed together with air pockets into double walled boxes and labelled fragile.

10. RETURNS AND EXCHANGES

South Africa Retail Shoppers:

In accordance with our returns policy depicted on our site, you may return a product and qualify for a full order refund based upon the following:

You make contact with us within 3 days of receiving your product. The product is not damaged and shows no sign of usage. The product is in original packaging and properly packaged.

Shipping and handling charges are not refundable; including return shipment (unless return is as a result of our error). We accept returns only via door-to-door courier at your cost.

We require full banking details in order to process the refund (not applicable to Payfast purchases) and we will do so within 7 days of the goods reaching our door.

Please note that any product exchanges are treated as a new order and are thus subject to standard delivery times and costs.

If you receive a faulty / incorrect product from us, you qualify for a full order refund, or product replacement at our expense. Your replacement choice is subject to our stock availability.

Kindly note that goods are only classified as  faulty if they are received  faulty in which case you need to supply us with a photograph of the  faulty goods within 3 days of receiving your product.  Cracks classify as faulty.  Items that are damaged during opening and from wear and usage are not considered faulty.

Gift cards and sale items are non-refundable.

International Retail Shoppers:

You may return a product and qualify for a full order refund based upon the following:

You make contact with us within 3 days of receiving your product. If you receive a faulty / incorrect product from us, you qualify for a full order refund, or product replacement. Your replacement choice is subject to our stock availability. Kindly note that goods are only classified as faulty if they are received faulty in which case you need to supply us with a photograph of the faulty goods. Cracked items classify as faulty. Items that are damaged during opening and from wear and usage are not considered faulty. Items damaged during transit are to be covered by shipping insurance and proper procedures need to be adhered to. Receiving a product that differs slightly in colour, size, shape or pattern to what was depicted upon your screen when you placed your order does not warrant the good as faulty.

Shipping and handling charges are not refundable; including return shipment. We accept returns only via door-to-door courier at your cost.

Gift cards and sale items are non-refundable.

11. INTELLECTUAL PROPERTY

Elements Ceramics owns and are the licensees of all content depicted on the Website. This includes, but is not limited to all text, images, videos, logos, trademarks, designs etc.

Customers or any third party may not copy, publish, distribute or use any of this content in any way for any purpose without our prior written consent.

Any product designed or made by Elements Ceramics is the intellectual property of Elements Ceramics.

When a product is made exclusively for a buyer, the said product will always bear the Elements Ceramics label and at most will read “Elements Ceramics for Buyer”. Furthermore, products labelled as such will fall under the Elements Ceramics brand and remain the intellectual property of the Elements Ceramics.

 (WHOLESALE BASICS)

The Elements Ceramics wholesale policy only applies to those who intend to sell our products in bricks & mortar spaces and through any online platforms other than www.elements-ceramics.co.za.

If you are interested in selling Elements Ceramics in your shop, please contact info@elements-ceramics.co.za for wholesale prizes.

All Elements Ceramics  Wholesale applications are subject to approval. We reserve the right to ask for information about and approve your intended distribution channel to decline an application for any reason.

Elements Ceramics  must pre-approve the location, including either the physical place or online platform, where Wholesalers intend to sell our products from. Any change in location must be brought to Elements Ceramics’ attention and is subject to re-approval.

We do not permit international franchises of the Elements Ceramics  brand to be established overseas. Wholesalers may not sell Elements Ceramics  products on platforms such as eBay, Amazon or any unapproved e-commerce platforms.

We reserve the right to cancel a wholesaler account for any reason.

All Elements Ceramics  Wholesalers must trade under their own brands.

All Elements Ceramics  products must be sold as they are received, with no alterations made to the product whatsoever.

The Elements Ceramics  branding may not be removed by the wholesaler.

All  Elements Ceramics  products are checked with a lot of love and scrutiny before they leave for their new homes. Wholesalers are, however, encouraged to check their stock once it is received.

Only faulty items (cracked or broken) may be returned and exchanged and this must be done within 3 days from the date of delivery. Please refer to Returns & Exchanges for conditions attached.

Elements Ceramics  is not responsible for returns, refunds or exchanges on faulty goods that have been overlooked and sold by our wholesalers. This must be dealt with directly by the approved wholesaler.

All orders are made to order and are therefore subject to production lead-time which is an estimate. We ship DAP which means ‘delivered at place’, as per global INCOTERMS. Our team will be responsible for getting the goods to your delivery address, but will not be responsible for customs charges, duties or VAT once your cargo reaches your country. Please refer to section 9: Shipping.

Wholesale prices exclude the cost of shipping, which will be calculated uniquely for each order once the order is completed and packaged. At this stage you will be invoiced directly for delivery fees. Online wholesale orders require 100% upfront payment but should you prefer to rather pay an upfront non-refundable deposit, with final payment due once the order is complete, please mail accounts @elements-ceramics.co.za

(WHOLESALE PAYMENT OPTIONS)

South Africa & Africa  Wholesale Shoppers:

Payments may be made via Visa or Mastercard credit cards, Snapscan or by electronic bank transfers (EFT) into our bank account. All details are provided upon checkout. Should you prefer payment via EFT, complete the checkout and select the EFT checkout option and we’ll be in touch with relevant bank details. All credit card transactions take place via Payfast; an internationally approved payment gateway. Please note that you do not have to have an existing Payfast account to pay via credit card – you can simply make use of the PayFast platform on a once off basis.

Coming soon for South African buyers. (Should you prefer payment via Snapscan, complete the checkout and select the  Snapscan checkout option and we’ll be in touch with the QR code.)

If you have elected to pay via EFT or Snapscan, payment must be made within 24 hours and proof of payment needs to be mailed to info@elements-ceramics.co.za  We reserve the right to cancel your order 24 hours after you have placed it should you not provide adequate proof of payment.

Production will only begin on your order once payment has been made and proof of payment supplied, and/or the payment reflects in our bank account.

Online wholesale orders require 100% upfront payment but should you prefer to rather pay an upfront non-refundable deposit, with final payment due once the order is complete, please mail info@elements-ceramics.co.za

International Wholesale Shoppers:

Payments can be made via credit and cheque cards through secure  payment gateway Payfast. You do not need to have an account to make payment. We accept  all Payfast supported currencies. We also accept payment via EFT bank deposit and/or via Payfast (in South African Rands) if pre-arranged.

Production will only begin on your order once payment has been made and proof of payment supplied, and/or the payment reflects in our bank account.

Online wholesale orders require 100% upfront payment but should you prefer to rather pay an upfront non-refundable deposit, with final payment due once the order is complete, please mail info@elements-ceramics.co.za

(YOUR ORDER)

Wholesale shop:

Products in the wholesale shop are made to order. Although we adhere to order lead times as stated, these lead times are approximate. During the order process, and prior to shipment, you will receive an “order confirmation” email from us. This email does not serve as a legally binding obligation to fulfil your order but to begin your order. Your order represents an offer to purchase, which we only accept when we dispatch your goods for shipment after receiving payment for shipment at which time we signify our acceptance of your offer through an email entitled “shipment concluded” (second email).

We reserve the right to cancel your order anytime between receipt of order and shipment, for any reason, whether or not payment has been made. When payment has been made, you qualify for a full refund or a refund for the order’s shortfall should the order not be complete. In the unlikely event that we cannot start, fulfil your order on time or fulfil your order at all, we will contact you as soon as possible. In this case, you may choose to receive a refund to the amount of your order not fulfilled or for store credit to be allocated to your account.

CANCELLATION OF ORDERS

South Africa & Africa  Wholesale Shoppers:

Should you  cancel your wholesale order any time after placing the order, you will be refunded after a reduction of 55% (non-refundable, non-transferable deposit) and  a portion of the after-deposit  amount at our discretion depending on how far along the order is at the time of cancellation.

If you have elected to pay via electronic funds transfer (EFT) or Snapscan we reserve the right to cancel your order 24 hours after you have placed it should you not provide adequate proof of payment.

International Wholesale Shoppers:

Should you  cancel your wholesale order any time after placing the order, you will be refunded after a reduction of  65% (non-refundable, non-transferable deposit) and a portion of the after-deposit amount at our discretion depending on how far along the order is at the time of cancellation.

If, by agreement you have elected to pay via electronic funds transfer (EFT) we reserve the right to cancel your order 24 hours after you have placed it should you not provide adequate proof of payment.

SHIPPING

Wholesale Shop:

We ship globally.

When placing your wholesale order, your shipping options are stated as free, however we will contact you to arrange shipping once your order is complete and we know the final weight of your order. Should you require an idea on shipping fees to your destination prior to placing an order, please mail us at info@elements-ceramics.co.za. Wholesale prices do not include shipping fees.

Should you choose to ship with us, you will be quoted (insurance costs can be  included) and charged for shipping on a separate invoice via email. Delivery costs and times vary and depend upon weight and final shipping destination.

Your order  will be stored at no expense at the Elements Ceramics studio for up to  7 calendar days after the invoice for balance of payment has been issued. If payment is not received within 7 calendar days of the final invoice being issued, a daily storage rate of the equivalent of ZAR100 will be charged thereafter for up to a further 23 calendar days.

Should any final payment still not be made within this  30 day calendar period Elements Ceramics has the right to resell the order and the order deposit will be forfeited. Should you organise your own shipping, this also applies should your order not be collected after 7 – 30 calendar days once notification of order completion has been issued.

Once shipping fees are paid for by you, your order will then be shipped to you and your “shipment concluded”. Goods will only be released for shipment once final payment has been made and payment reflects in our bank account.

We ship during normal working hours Monday to Friday: not on Saturdays, Sundays and South African public holidays. We will supply all goods to our delivery company in good order. The onus rests upon them to ensure the goods arrive at your chosen delivery address in the same good order. We can only ship to a street address and not to a PO Box number. Should no-one be present at the delivery address to sign receipt of delivery (third attempt) your goods will be returned to the shipping agent’s office, and it is your responsibility to collect them. We cannot be held liable for an incorrect shipping address entered into our system.

Once an order is shipped and the “sale concluded” the order is in the hands of courier service. Unfortunately, we cannot be held responsible for delays in delivery times caused by delays on the side of the courier. Our standard cancellation policy depicted above applies. Elements Ceramics is not responsible for any international customs fees, duties or taxes incurred.

Elements Ceramics products are  packaged with extra care in bubble wrap, then placed together with shredded paper and/or air pockets into double walled boxes and labelled fragile.

Shipping & packaging costs  are non refundable.

South Africa:

We use a local courier company and delivery options are available.

International:

We use a shipping agent. Each order is palletized for safety and shipping options are available.

RETURNS AND EXCHANGES

 Wholesale Shop:

We do consider all sales final as product is made to order however in accordance with our returns policy depicted on our site, you may return a product and qualify for a full order refund based upon the following:

You make contact with us within 3 days of receiving your product. If you receive a faulty / incorrect product from us, you qualify for a full order refund, or product replacement. Your replacement choice is subject to our stock availability. Kindly note that goods are only classified as faulty if they are received faulty in which case you need to supply us with a photograph of the faulty goods. Cracked items classify as faulty. Items that are damaged during opening and from wear and usage are not considered faulty. Items damaged during transit will be covered by shipping insurance should you choose to ship with us, and the proper procedures need to be adhered to. Receiving a product that differs slightly in colour, size, shape or pattern to what was depicted upon your screen when you placed your order does not warrant the good as faulty.

Shipping and handling charges are not refundable; including return shipment. We accept returns only via door-to-door courier at your cost.